Residents may notice increased activity throughout the Township as telecommunications companies install fiber optic infrastructure to expand high-speed internet service. These projects are conducted by private telecommunications providers, including Spectrum, AT&T, Omni, Lumos, and Brightspeed, and are not directly managed by Howland Township but do have expectations and permit processes.
Installation work typically occurs within public rights-of-way and existing utility easements and may involve temporary disturbance of lawns, trees, sidewalks, or landscaping. Contractors are generally responsible for restoring affected areas once installation is complete.
What Residents Should Do if an Issue Occurs
If you have concerns about property disturbance, restoration issues, or questions about ongoing work in your neighborhood, residents should first contact the telecommunications provider performing the work so the issue can be addressed directly.
For your convenience, Howland Township has prepared an attachment listing the contact information for the telecommunications companies currently operating within the Township. Residents are encouraged to reference this document to identify the appropriate provider and report concerns. To assist residents, click on the link below, which includes contact information for the telecommunications providers currently working in Howland Township. We will continue to monitor these activities and address providers directly to ensure their work is completed responsibly and that the affected areas are restored.
Click for Contact Information: Communication Co Contact Info
Filing a Complaint with the Public Utilities Commission of Ohio (PUCO)
If an issue cannot be resolved directly with the company performing the work, residents may file a complaint with the Public Utilities Commission of Ohio (PUCO), the state agency responsible for regulating telecommunications and utility providers.
Residents may contact PUCO by:
📞 Phone: (800) 686-7826
💬 Live Chat: Available Monday–Friday, 8:00 AM – 4:00 PM
🌐 Online: https://puco.ohio.gov/help-center/contact-us
WE NEED YOUR HELP! We ask that you submit a service ticket through our electronic reporting system so that we can track each incident and concern. This provides us with better details about which provider is responsible for the issue that you are addressing.
IWorks: Service Ticketing System
Select ‘Public Works’ Department in the drop-down Menu.